FAQ - The Herringbone
FAQ - Sunninghill
- General Property Information
- Utilities & Services
- Parking & Access
- Facilities & Common Areas
- Rent & Lease
- Maintenance & Cleanliness
FAQ - Barlow Park
- Contacts & Emergencies
- Access, Security & Visitors
- Parking & Clamping
- Amenities
- Deliveries, Moves & Furniture
- Noise, Nuisance & Complaints
Billing JHB
- What does the meter reading on my statement mean?
- Can I withhold rental payments?
- Why am I charged Bank charges even though the amount was paid on time?
- What is utility admin?
- How is the charge for “Refuse recovered” determined?
- What are CID levies?
Billing Pretoria
- Can I withhold rental payments?
- How is refuse charged?
- When does Ithemba review utility charges?
- Why am I billed for utilities after I’ve already vacated? How does this affect my deposit?
- Does my deposit earn interest?
- How to read and understand your statement
Lease Termination
- Who can submit a notice?
- When am I liable for penalties?
- How do I give a notice to terminate my lease?
- When is the vacate date?
- What happens if I move out late?
- What happens if I leave my flat dirty when moving out?
Transfers
- What is a transfer and what is the process?
- What is the cost of a transfer?
- Can I still use my Fibre/Wi-Fi logins in the new unit once I’ve transferred?
- When do I have to move out of my current unit and move into my new one?
- What is the process for an upgrade?
- What documents do I need to provide for a downgrade?
WiFi JHB
Fibre JHB
- Important Notice
- How do I connect to the fibre?
- My internet says connected without internet access, what should I do?
- What is an ONT Box?
- Where do I get my login details?
- My service light is off, what do I do?
Fibre Pretoria
- Important Notice
- Where do I get my login details?
- How do I connect?
- How many devices can I connect to?
- My Internet says connected without internet access, what to do?
- My service light is off, what to do?
Maintenance
Pest Control
- What are some common pests that I should be aware of in my rental unit?
- How do cockroaches enter my rental unit?
- What should I do if I see a pest in my rental unit?
- What can I do to prevent pests from entering my rental unit?
- What are some common mistakes that tenants make that can attract pests?
- Is it safe to use pesticides in my rental unit?