General
- Primary: Log all maintenance or general queries via the Ithemba App — fastest routing and tracking
- Secondary: Use hello@ithembaproperty.co.za for billing or support issues
- Emergency / After-Hours: Contact on-site Security (they escalate to the Building Manager if needed)
- WhatsApp: 087 330 0005 (for quick questions or status updates)
Day-to-Day Queries
- Examples: Parking, app setup, visitor access, refuse, move-ins
- Use: Ithemba Residents App → “Support” or “General”
- Response time: Urgent (same day), Routine (within 48–72 hours)
- Handled by: Building Management Department
Maintenance or Fault Reports
- Examples: Leaks, power trips, access, stoves
- Use: Ithemba App → “Maintenance” section
- Attach a photo if possible.
- You’ll receive live status updates and a ticket number.
- Response time: Urgent (same day), Routine (within 48–72 hours)
- Handled by: Building Management Department
Accounts, Billing & Statements
- Examples: Rent, utilities, levy, or balance queries
- Email: hello@ithembaproperty.co.za
- Or check your Ithemba App → “Accounts” tab
- Response time: Urgent (same day), Routine (within 48–72 hours)
- Handled by: Accounts Management Department
After-Hours or Emergencies
- Examples: Fire, flooding, power outages, noise complaints
- Contact: On-Site Security (available 24/7)
- Security will escalate to the Building Manager on duty if required.
- Response time: Immediate response (For emergencies only)
- Handled by: Building Management Department