Using the Ithemba App:
Efficiently report maintenance issues directly through the Ithemba Residents App to ensure prompt resolution by the property management team. Follow these simple steps to log a maintenance query and track its progress seamlessly within the app.
- Navigate to the “Maintenance” section in the app menu. - Click on “New Query”
- Browse through the list of maintenance categories and tap on the one that best describes your issue.
Provide Subject and Description:
- In case your specific issue isn’t listed, select “Other” from the categories.
- Enter a concise but descriptive subject line, such as “Ceiling Leak,” to summarize the problem.
- Provide a detailed description of the issue in the text box below to help the Maintenance team understand the situation thoroughly.
- For better clarity and understanding, you have the option to attach photos of the issue.
- Once all necessary details are provided, tap on the “Submit” button to send your request to the property management team for review.
- Your maintenance query will be promptly received, and action will be initiated accordingly.
Track Query Progress and Confirmation:
- Receive instant push notifications confirming receipt of your query.
- Stay updated on progress through status changes and push notifications.
- Monitor changes in status for updates on the resolution process, ensuring transparency and accountability.
NB: Should your maintenance query not be attended to, the App will alert you to escalate the maintenance query to the Ithemba Client Relationship Management CRM team.
Maintenance ticket logging via the CRM Department:
Contact our Client Relationship Management (CRM) Help Desk on:
Email: hello@ithembaproperty.co.za
WhatsApp: 063 804 9498
Call: 087 330 0005
If you do not have a smartphone or email address, then contact your Building Manager or Security Officer at the reception area in your building.