Who do I contact for maintenance issues or repairs?
Please log your request through the hello@ithembaproperty.co.za for all maintenance related issues. Response time differ depending on the category of the repairs.
What are the office hours for the management team?
The management office is open from 8:00 AM – 5:00 PM, Monday to Friday and 09:00 to 13:00 Saturday. Sunday the offices are closed.
Is there an after-hours emergency contact?
For urgent issues such as plumbing leaks, power failures, or security incidents, please contact your operations managers in your respective buildings:
- The Alpha – 075 178 1540
- The Apollo – 065 732 9122
- The Atlas – East – 079 4626139, West – 0828361350
How do I access my unit or building if I lose my keys/access card?
Please report lost keys to the estate office. The operations managers can assist with the master key. Replacement fees may apply.