Who do I contact for:
- Emergencies (24/7): On-site security at the main guardhouse.
- After-hours urgent building faults (water leaks, power to common areas): Security will escalate to the Building Manager (BM) on duty.
- Day-to-day maintenance (inside your unit): Log via the Ithemba App or Zendesk (Maintenance).
- Accounts/Billing: Ithemba Accounts (via the Ithemba App “Accounts” or the address on your statement).
- General estate queries, amenities, rules, parking, access tags: Building Management Office (BM Office) during business hours.