How do I log maintenance issues?
- Use the Ithemba App → “Maintenance” section
- Select the category of the issue (e.g., plumbing, electrical, appliance)
- Describe the fault briefly and add a photo if possible
- You’ll receive a ticket number and progress updates
Why is my Wi-Fi not working / showing “Connected without Internet”?
This usually means your device is connected to the router but not authenticated through the Rise Wi-Fi login portal
- Select your unit’s network (e.g., herruXXX)
- Open the login page or enter https://rise-captiveportal.agilitygis.com.
- Re-enter your username and password from the router label If the issue persists, restart the router, log it on the tenant app or contact Rise Support
- Please be advised that Rise technicians will attempt to reach you directly once a ticket is logged
How long does it take for a maintenance request to be attended to?
- Once logged via the Ithemba App → Maintenance, you receive instant confirmation
- Response time: Urgent (same day), Routine (within 48–72 hours)