How do my visitors enter?
Visitors must:
- Present their valid ID or driver’s licence at the reception front desk
- Provide a visitor access code generated by you via the Ithemba App → “Visitor” section
- Security will verify the code and allow entry
- Visitors without a valid code will not be allowed entry
How do I collect my courier or food deliveries?
- Deliveries: Collect at the reception. Couriers are not permitted beyond the access point
- Always ensure parcels are addressed correctly with your name, building name, and unit number
What happens if my fingerprint is not working?
If your fingerprint fails at the gate or turnstile:
- Go to security with your ID for manual verification
- Security will log the issue and notify the Building Manager
Moving in/out & large items
Book your move with your Building Manager to avoid conflicts and to protect lifts/common areas. Protective lift covers will be installed where available; damages to common property are for the tenant’s account.